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211: Helping You Find the Answers You Need!

211Did you know that in Ottawa, there is a number parents can call to find out about the different community resources that are out there? Until it was pointed out to me, I had no idea. In order to access it, you just call 211. With information on more than 56,000 agencies and services, 211 Ontario can help you find the answers you need, quickly and easily. Their phone service is open 24 hours a day, every day of the year, and is available in more than 150 languages. When you dial the 211 hotline, you are connected with a Certified Information and Referral Specialist who has been trained to assess your needs, answer your questions accurately, and advise you about the services and programs that are best for you and your loved ones.

Here's some info about 211 - an amazing community resource too few people know about.

  • 211 is the 911 for people's every day quiet emergencies.
  • 211 has been in place for 5 years in Ottawa.
  • 200,000 calls answered since then.
  • Expanded to Eastern Ontario in 2011.
  • Now available across all of Ontario, 24/7/365 in 150 languages!
  • For families and moms, it's the place to call to get connected to breastfeeding support, daycare options, chess clubs, day camps, March Break camps, special needs activities, and so much more.
  • For women in the sandwich generation, it's the place to call to get help for a parent who may have Alzheimer, a senior who may need non-emergency medical transportation, home care help, etc.
  • You name it, they will connect you to it.

Have you ever called 211? We'd love to hear your experiences!